🔐 Privacy Notice

Fair Oak Air Conditioning Ltd

Last updated: Saturday 10th January 2026

Fair Oak Air Conditioning Ltd (“FOAC”, “we”, “our”, or “us”) is committed to protecting your privacy. This notice outlines how we collect, use, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR).

What We Collect

We may collect the following information:

• Name, address, phone number, and email
   
• Billing and delivery address
   
• Payment information (processed securely – we do not store card details)
   
• Project/job details
   
• Communications with us (calls, messages, emails)
   

How We Use Your Data

We use your data to:

• Process quotes, bookings, and payments
   
• Communicate with you about your job
   
• Deliver services to you
   
• Comply with legal and tax obligations
   
• Improve our services and customer experience

• Administer warranties, service plans and long term product support, including our Lifetime Warranty where applicable

Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• To fulfil a contract or take steps prior to entering into a contract
   
• To comply with legal and regulatory obligations
   
• Legitimate business interests, including showcasing completed works and company activities for transparency and marketing purposes, where no personal data is identifiable
   
• Consent, where required for marketing communications

Sharing Your Data

We only share your data:

• With trusted service providers (e.g. our payment processor Tyl by NatWest)
   
• When required by law
   
• With your permission
   

We never sell your data.

How We Store It

Data is stored securely on encrypted systems. We retain records only for as long as necessary for the purpose it was collected.

Data Retention

We retain personal data only for as long as necessary for the purposes it was collected, including:

• Installation, service and warranty records retained to support manufacturer warranties, extended warranties and ongoing service plans
   
• Financial records retained in line with HMRC requirements

Your Rights

You have the right to:

• Access your data
   
• Correct inaccurate data
   
• Request deletion (where legally allowed)
   
• Withdraw consent for marketing at any time
   

To make a request, email: info@foac.co.uk

6. Cookies

We may use cookies to improve website performance and analyse traffic. You can disable cookies in your browser settings.

Contact Us

For privacy concerns or questions, please contact: Data Protection Contact
Fair Oak Air Conditioning Ltd
Email: info@foac.co.uk