Fair Oak Air Conditioning Ltd
Last updated: 15 April 2025
By using our website or booking our services, you agree to the terms below.
General:
- FOAC provides air conditioning, heating, and associated services to residential and commercial clients.
- All works are subject to written confirmation via estimate or quote.
Estimates and Pricing:
- Estimates are valid for 14 days unless stated otherwise.
- All prices are quoted excluding VAT (unless explicitly stated as “including VAT”).
- FOAC is VAT registered. VAT will be added at the applicable rate on all invoices.
Payments:
- Full payment is due immediately upon completion, unless agreed in writing.
- Card payments are securely processed via Tyl by NatWest.
- Deposits may be required before works commence.
- Late or non-payment may result in legal action and/or additional charges.
Cancellation & Refunds:
- Cancellations must be made in writing at least 48 hours prior to scheduled work.
- Refunds are only issued at our discretion where work has not been completed.
- Deposits may be retained to cover costs already incurred.
Completion and Acceptance:
- Work will be signed off through a job sheet or digital approval.
- Dated photos or other records may be used to confirm completion.
- Any issues must be raised in writing within 48 hours of completion.
FOAC Comfort Care and Manufacturer Warranties:
- Installations registered with FOAC Comfort Care may include additional servicing or support benefits as outlined at the time of agreement.
- Where applicable, systems installed are backed by manufacturer warranties (e.g. MHI), provided maintenance conditions are met.
- FOAC reserves the right to reject warranty claims where systems have not been maintained in accordance with manufacturer or FOAC guidelines.
Chargebacks and Disputes:
- Customers agree to contact FOAC directly to resolve any issues before initiating a chargeback.
- FOAC reserves the right to challenge chargebacks using signed job sheets, photographs, communications, and payment records as evidence.
Website Use:
- All content on foac.co.uk is owned by FOAC and may not be copied or reproduced without written permission.
- FOAC is not responsible for the content of external websites linked from our own.
Contact Us
Fair Oak Air Conditioning Ltd
Email: info@foac.co.uk
Phone: 07539205644
Company No: 12345678
VAT No: 469205867